Traipse Coach Tours – Privacy Policy

Last updated November 2025

This Privacy Policy describes how Traipse Coach Tours (“we”, “us”, “our”) — a partnership between Ian McKenzie and Tracey Kisvarda — collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

We respect your privacy and are committed to protecting the personal information you share with us.

 This policy explains how we handle your personal information when you:

• Book a tour or activity with us (directly or through Rezdy);
   
• Visit our website or contact us; or
   
• Interact with us on social media or via email. 

 We may collect the following types of personal information:

• Contact details: name, address, phone number, and email address.
   
• Booking information: tour details, travel preferences, dietary or accessibility requirements, and emergency contacts.
   
• Payment information: details processed securely via Rezdy’s PCI-compliant payment system (we do not store full credit-card numbers).
   
• Health or medical details: only where relevant to ensure your safety and tour participation.
   
• Marketing preferences: your consent to receive updates, offers, or newsletters.
   
• Device and website data: limited information such as browser type, pages viewed, and referring site (through analytics tools or cookies).

We collect personal information in several ways: 

• Directly from you, when you make a booking or enquiry. 
• Automatically through our website (via cookies or analytics). 
• From Rezdy Pty Ltd, our online booking platform, which collects information on our behalf during the booking process. 
• Occasionally from third-party agents or travel partners authorised to sell our tours.

We use your personal information to:

• Process and manage bookings, payments, and tour participation. 
• Communicate with you about your tour or any changes. 
• Ensure your health and safety during travel activities. 
• Provide customer service and respond to enquiries. 
• Send you updates, promotions, or newsletters (only if you’ve consented).
  Maintain business records and comply with legal obligations.

We may share personal information with:

• Rezdy Pty Ltd, as our booking and payment processor
• Service providers and suppliers (e.g. accommodation venues, transport operators, attractions) to deliver booked services. 
• Government authorities or regulators where required by law. 
• Our professional advisers (e.g. accountants or insurers) in the normal course of business.
   

We do not sell, rent, or trade your personal information.

Rezdy and some of our service partners may store data on servers located outside Australia (for example, in secure cloud facilities). 

Where this occurs, we ensure that reasonable steps are taken to protect your information consistently with the Australian Privacy Principles. 

We take reasonable physical, electronic, and procedural security measures to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure password-protected systems and SSL encryption;
• Restricted staff access; and
• Secure data-retention and disposal procedures.

If data is stored by Rezdy, their systems comply with PCI DSS standards and Australian privacy requirements.

 Our website may use cookies to enhance your browsing experience and measure traffic patterns.

You can adjust your browser settings to refuse cookies, but some site functions may not operate correctly. 

We may use analytics tools (such as Google Analytics) to collect anonymous data about how users interact with our website.

We may send you marketing or promotional emails only if you have opted in. 

All marketing emails include a functional unsubscribe link, as required by the Spam Act 2003 (Cth). 

If you unsubscribe, your preference will be updated immediately. 

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or incomplete.

Requests can be made in writing using the contact details below. 

We will respond within a reasonable timeframe and may require identification for verification. 

Last updated November 2025

This Privacy Policy describes how Traipse Coach Tours (“we”, “us”, “our”) — a partnership between Ian McKenzie and Tracey Kisvarda — collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

We respect your privacy and are committed to protecting the personal information you share with us.

We retain your personal information for as long as necessary to provide our services and meet legal or accounting obligations.

When information is no longer required, it is securely deleted or anonymised. 

If you believe we have breached your privacy, please contact us directly (see Section 13). 

We take all complaints seriously and will investigate promptly. 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992 

For privacy-related questions or requests, please contact:

Traipse Coach Tours
Partnership of Ian McKenzie & Tracey Kisvarda
ABN:   99 166 9648 30
Address: 102/10 Alfrick Road, Croydon VIC 3136
Email: admin@traipsecoachtours.com.au
Phone: 0412 115 615

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.

The most current version will always be available on our website and dated at the top of this page.